Test Bank Manual for Human Resources Management in Canada Canadian Eleventh Edition 11th Edition by Cole

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Test Bank Manual for Human Resources Management in Canada Canadian Eleventh Edition 11th Edition by Cole

 MULTIPLE CHOICE.  Choose the one alternative that best completes the statement or answers the question. 1)
The definition of ________ is the formal relationships among jobs in an organization.
1)
_______ A)
chain–of–command B)
organizational structure C)
job hierarchy D)
organization chart E)
organizational design  2)
An organization chart is often used to depict the structure of an organization. The chart is also used to:
2)
_______ A)
clarify the chain of command and show who is accountable to whom. B)
specify duties and responsibilities. C)
indicate the types of departments established in the firm. D)
present a “snapshot” of the firm at a particular point in time. E)
There are no exceptions listed above.  3)
Which of the following statements about organizational structures is true?
3)
_______ A)
There are four types of organizational structure. B)
Flat structures are increasingly the norm. C)
Boundaryless organizations are good for top–down management style. D)
Emphasis on teams whose members cross organizational boundaries is a characteristic of flat structures. E)
Bureaucratic designs are becoming more common.  4)
Maria is the Vice President of Operations for a company in the retail industry. She has 10 store managers and 200 associates. The associates report to the store managers and they in turn report to Maria. Management has a decentralized approach towards individual stores. This company has the structure of a:
4)
_______ A)
flat organization. B)
bureaucratic organization. C)
hierarchical organization. D)
boundaryless organization. E)
decentralized organization.  5)
James Martini is the Director of HR for Study Inc. He is working on a project to restructure the organization. At the moment, the organization has a top–down management approach with many levels of management. Jobs are highly specified with a narrow focus. It wants to move into a more decentralized management approach with a high focus on teams and customer service. The organization is planning to move from a ________ organization to a ________ organization.
5)
_______ A)
flat, bureaucratic B)
boundaryless, flat C)
bureaucratic, flat D)
bureaucratic, boundaryless E)
none of the above  6)
The process of systematically organizing work into tasks is involved in:
6)
_______ A)
job analysis. B)
organizational design. C)
job design. D)
writing job descriptions. E)
job evaluation.  7)
The collection of tasks and responsibilities performed by one person is known as:
7)
_______ A)
a job analysis. B)
a job specification. C)
a position. D)
a job description. E)
a job.  8)
In an office with one supervisor, one assistant, two clerks, and two data–entry operators, there are:
8)
_______ A)
four jobs and six positions. B)
six jobs and six positions. C)
four jobs and four positions. D)
four positions and four jobs. E)
four positions and six jobs.  9)
Work simplification is an approach to job design. Which of the following statement is true of work simplification?
9)
_______ A)
It may be very appropriate in settings employing highly educated persons. B)
It is based on the premise that work can be broken down into clearly defined tasks. C)
It can sometimes lead to a reduced demand for premium pay. D)
It can be used to motivate highly educated employees. E)
It is effective in a changing environment.  10)
The field of study concerned with analyzing work methods and establishing time standards is known as:
10)
______ A)
ergonomics. B)
job design. C)
job analysis. D)
industrial engineering. E)
job evaluation.  11)
Making jobs more rewarding or satisfying by adding more meaningful tasks is primarily associated with:
11)
______ A)
job enlargement. B)
job enrichment. C)
job rotation. D)
industrial democracy. E)
co–determination.  12)
Job enlargement involves:
12)
______ A)
increased challenge. B)
horizontal loading. C)
multi–skilling. D)
vertical loading. E)
systematically moving employees from one job to another.  13)
Amal works for a production line. His task is to sew a button to the buttonhole of winter jackets. Last month he was also given the task of creating the buttonhole in addition to attaching the button to the hole of the jacket. This is known as:
13)
______ A)
skill variety. B)
job rotation. C)
job enlargement. D)
vertical loading. E)
job enrichment.  14)
Lee has been with a financial institution for over a year now as a call center specialist. During his time he has had the opportunity to work in two other departments. The organization adopts a similar technique to other employees in the call center. This is known as:
14)
______ A)
job enlargement. B)
job enrichment. C)
vertical loading. D)
skill variety. E)
job rotation.  15)
Which of the following is true of work simplification?
15)
______ A)
It often leads to lower job satisfaction. B)
Among educated workers it often leads to lower job satisfaction and a demand for premium pay. C)
Among educated workers it often leads to lower job satisfaction. D)
It increases autonomy. E)
It enhances skill variety.  16)
Which of the following is true of industrial engineering?
16)
______ A)
It is a field of study concerned with analyzing work methods. B)
It is a field of study focused on worker autonomy. C)
It is a field of study emerging with scientific management which is concerned with analyzing work methods and making them more efficient. D)
It is a field of study focused on satisfying psychological needs. E)
It is about control and autonomy.  17)
Which of the following statements is true?
17)
______ A)
Job redesign efforts can correct almost all job dissatisfaction problems. B)
Job enrichment programs are more successful in some jobs and settings than others. C)
Most employees today want additional responsibilities. D)
Unions are generally very supportive of job enrichment. E)
Managers tend to be very supportive of job enrichment because it makes their jobs easier.  18)
Seeking to integrate and accommodate the physical needs of workers into the design of jobs is known as:
18)
______ A)
job enrichment. B)
industrial engineering. C)
job enlargement. D)
scientific management. E)
ergonomics.  19)
Ergonomics aims to adapt the entire job system to match human characteristics. Doing so results in eliminating/minimizing:
19)
______ A)
product defects, worker injuries, and negative psychological effects. B)
worker injuries. C)
product defects. D)
negative psychological effects. E)
product defects, worker injuries, and task variability.  20)
The procedure for determining the tasks, duties, and responsibilities of a job and the human attributes required to perform it is known